fevernero.blogg.se - Whatsapp for sales

#Whatsapp for sales free#

Admins have more control over how customers request help or opt into or out of messaging.īest of all, Maria can set up an enhanced WhatsApp channel for Ursa Major in just a few hours! Follow along as she adds WhatsApp to the company’s support channels.

#Whatsapp for sales free#

Agents can free up their capacity by marking messaging sessions inactive if the customer stops responding.

Agents can work more nimbly with the help of features like read and delivery receipts, typing indicators, flag raise, and supervisor whisper.

If an agent can’t help a customer, they can transfer the customer to another agent, bot, or Omni-Channel routing flow.

Agents can use multiple formats to help customers, such as voice messages, a variety of file types, and questions with clickable options.

After comparing the two, she proposes creating an enhanced WhatsApp channel for Ursa Major, and outlines some of its advantages over standard channels. She knows that Messaging in Service Cloud provides two types of WhatsApp experiences: standard and enhanced.

Maria, who uses WhatsApp daily to keep in touch with her family, jumps right in. She asks her trusty Salesforce admin, Maria Jimenez, to make it happen. Sita suspects that giving customers the option to request help from Ursa Major’s support team over WhatsApp will modernize the support experience, reduce calls to the call center, and attract potential customers browsing the solar market. She’s just learned that a significant percentage of its customers use WhatsApp, a messaging app used by more than 2 billion people across 180 countries. Its CEO, Sita Nagappan-Alvarez, wants the company’s customer service to feel as innovative and efficient as its solar products. Ursa Major Solar, Inc., is a fast-growing company that sells solar components and systems. Set up message routing with an Omni-Channel flow.Connect your WhatsApp number to Salesforce.Describe the benefits of Enhanced Messaging for WhatsApp.After completing this unit, you’ll be able to: